Account help

How to Restore a GoX VPN Purchase

Troubleshoot GoX VPN purchase access by checking the original Apple or Google account, platform, connectivity, receipt, and official support options.

Store purchases are tied to the account and platform used at checkout. An iPhone purchase does not automatically transfer to Google Play, or vice versa.

Steps

  1. Confirm the platform

    Return to the same platform where you originally bought the subscription: Apple App Store or Google Play.

  2. Check the store account

    Verify the device is signed in to the Apple ID or Google account shown on the purchase receipt.

  3. Confirm active status

    Open the platform subscription settings and confirm GoX VPN is active and not expired or refunded.

  4. Reconnect and reopen

    Use a stable internet connection, fully close GoX VPN, and open it again. Allow time for the store to validate access.

  5. Look for a purchase action carefully

    If the app presents a restore or purchase-recovery option, use it. Menu names can change, so this site does not prescribe an unverified label.

  6. Contact official support

    Keep the platform receipt or order ID, but never send a password or full card number. Use the publisher support link on the relevant store listing.

Still need help?

Use the publisher support entry on the official store listing, or choose the download for your device.

Get it on Google Play Download on the App Store

Sources